Privacy Policy

At FrothMonkey, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our auction marketplace platform.

This policy applies to all users of FrothMonkey, including buyers, sellers, and visitors to our website.

Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Username and profile information
• Payment and billing information
• Shipping and delivery addresses
• Identity verification documents (when required)

Usage Information

We automatically collect information about how you use our platform:

• Browsing activity and search queries
• Auction participation and bidding history
• Messages and communications on the platform
• Device information and IP address
• Cookies and similar tracking technologies

Content Information

• Auction listings, descriptions, and images
• Reviews and ratings
• Questions and answers on listings
• Profile photos and descriptions

We use your information to:

Provide Our Services

• Create and manage your account
• Process transactions and facilitate auctions
• Enable communication between users
• Provide customer support

Improve Our Platform

• Analyze usage patterns and preferences
• Develop new features and services
• Optimize user experience
• Conduct research and analytics

Safety and Security

• Prevent fraud and abuse
• Enforce our Terms of Service
• Verify user identity when necessary
• Protect against security threats

Communications

• Send service-related notifications
• Provide auction updates and alerts
• Send marketing communications (with consent)
• Respond to inquiries and support requests

With Other Users

Certain information is visible to other users as part of the marketplace functionality:

• Username and profile information
• Auction listings and descriptions
• Bidding activity (usernames may be partially hidden)
• Reviews and ratings
• Public questions and answers

Service Providers

We may share information with trusted third-party service providers for:

• Payment processing
• Email and communication services
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate fraud or abuse

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting and infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Account information: Until account deletion plus legal retention requirements
• Transaction records: 7 years for tax and legal purposes
• Communication logs: 3 years for customer support and dispute resolution
• Marketing data: Until you unsubscribe or object to processing

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Update your profile information
• Correct inaccurate or incomplete data

Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of your information

Objection and Withdrawal

• Object to processing for marketing purposes
• Withdraw consent where processing is based on consent

We use cookies and similar technologies to enhance your experience and collect usage information.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality
• Performance cookies: Help us analyze and improve our services
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences, but disabling certain cookies may limit website functionality.

FrothMonkey is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will notify users of material changes by posting the updated policy on our website with a new "Last updated" date. For significant changes, we may provide additional notice.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.